Refund policy

Fresh Western Return, Refund & Exchange Policy

We want you to love what you ordered, but if something’s off, we’ve got your back.

You can start an eligible exchange or return anytime through our Customer Hub.

Return & Exchange Window

  • Standard Returns & Exchanges: Eligible items may be returned or exchanged within 30 days of delivery. 

  • Holiday Returns: Purchases made between November 1 and December 31 may be returned or exchanged through January 31, or 30 days after delivery, whichever is later. 

Exchanges

Need a different color or size? We offer free domestic exchanges on eligible items. Use our Returns & Exchanges Portal to start the process.

For a standard domestic exchange:

  1. We'll provide a prepaid return label at no charge.
  2. Reserve the replacement item when the exchange is initiated.
  3. Once your original item is received back by Fresh Western and processed, we'll ship your replacement. 

Exchanges with Corso

If you purchased Corso Shipping Protection + Concierge Service, eligible domestic exchanges may qualify for accelerated processing. Once Corso reviews and approves the exchange, your replacement may be shipped without waiting for the original item to arrive back to our facilities. 

Return & Exchange Eligibility

To be eligible for a standard return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags intact.

  • We cannot accept returns on final sale items, gift cards, or personalized products.

Items purchased at a promotional or sale price remain eligible unless they are specifically marked Final Sale. 

Fresh Western reserves the right to deny or adjust a return or refund in cases involving suspected fraud, excessive or abusive return activity, merchandise that has clearly been worn or used, or products that have been physically altered after purchase. 

If there's an unusual situation, reach out. We're here to help and will gladly review exceptions individually to do our best to find a fair solution. 

Returns

If you did not purchase Corso Shipping Protection + Concierge Service, you have two options for an eligible domestic return:

  1. Request a return via our Returns Portal to request a return label. We'll deduct a $4.95 return fee from your refund to help cover the return costs. 
  2. Ship the return back using your own label, at your own expense, in which case no $4.95 Fresh Western return fee will be deducted. 

We proudly do not charge any restocking fees. 

If you purchased Corso Shipping Protection + Concierge Service, Corso covers the return label cost for eligible domestic returns. 

Refunds

Once your return is marked delivered to Fresh Western, our team will inspect and process it within 2-3 business days. After inspection, we will either:

  • Initiate your refund; or

  • Contact you if there is an issue with the returned merchandise that needs to be resolved. 

Approved refunds are only issued to the original payment method. 

Once Fresh Western initiates the refund, your bank, card issuer, or payment processor will generally take an additional 2-4 business day to post the funds back to your account. Timing may vary by financial institution. 

Applicable sales tax attributable to returned merchandise will be calculated and refunded automatically when required. 

Non-Refundable Charges

Once an order has shipped:

  • Original outbound shipping charges are non-refundable, except when a Fresh Western error results in the refund. 

  • The cost of Corso Shipping Protection + Concierge Service is non-refundable. 

If an order is successfully cancelled before it ships, any outbound charges may also be refunded. 

Corso Shipping Protection + Concierge Service

Corso is available at checkout and provides additional protection and support for eligible orders.

For eligible domestic orders, Corso includes:

  • Protection against packages that are lost, stolen, or damaged in transit
  • A covered return label for eligible returns
  • Accelerated exchange processing
  • Priority support, generally within 24 hours
  • Assistance from Corso’s support team with eligible returns, exchanges, replacements, and refunds
  • The ability, after review and approval, to process certain replacements, exchanges, or refunds without waiting for returned merchandise to arrive back at Fresh Western

Corso requests are subject to review and approval under Corso’s applicable coverage terms.

If you purchased Corso and need assistance with a lost, stolen, damaged, or eligible return/exchange request, you can file a claim with Corso here.

Damaged or Defective Items

If your item arrives damaged or you discover a product defect, please let us know within 7 days of delivery whenever possible. We're here to make it right.

Please email howdy@freshwestern.com and include:

  1. Your order number
  2. Photos of the damaged item/package
  3. A brief description of the issue. 

For shipping damage, please also include photos showing the damaged packaging.

Once we review and approve the claim, you may choose between a replacement or refund, subject to product availability. If the original item has been discontinued or is no longer available, we’ll work with you on the best available resolution.

You are not required to return a damaged or defective item unless our team specifically tells you otherwise. You may keep, use, donate, or dispose of the item as appropriate.

If the issue resulted from shipping damage, Fresh Western will take care of any carrier claim separately. You do not need to resolve the carrier issue before we make things right.

Wrong or Missing Items

If Fresh Western sends the wrong item or something is missing from your shipment, please contact us within 7 days of delivery whenever possible.

We understand that issues are not always discovered immediately, so if more time has passed, please still reach out.

When Fresh Western makes a fulfillment error:

  • We cover all associated shipping costs.
  • There is no return-label fee.
  • We will work to resolve the issue as quickly and easily as possible.
  • When a replacement is needed, we will expedite it whenever reasonably possible at our expense.

Lost, Stalled, or Missing Packages

If You Purchased Corso

If you purchased Corso Shipping Protection + Concierge Service, Corso provides coverage for eligible lost, stolen, or damaged shipments.

You can file a claim with Corso here.

If You Did Not Purchase Corso

Once a package has been scanned into the carrier’s system and tracking confirms the carrier has possession, shipping events are outside Fresh Western’s direct control. That said, we still want to help when something clearly goes wrong.

Tracking has stopped updating:
If your tracking information shows no movement for four consecutive business days, contact us. We’ll review the shipment and work to get a complimentary replacement headed your way while we address the issue with the carrier.

Tracking says Delivered, but the package isn’t there:
Carrier delivery scans sometimes appear before a package physically arrives. In most cases, these situations resolve within 24–48 hours.

We ask that you allow four consecutive business days after the delivery scan for the package to appear. If it still hasn’t arrived, let us know and we’ll send a complimentary replacement and handle the carrier process separately.

If the original merchandise later arrives after a replacement has been sent, please let us know. We may provide a prepaid return label so the duplicate merchandise can be returned at no cost to you.

Fresh Western reserves the right to review unusual or repeated loss claims individually in cases of suspected fraud or abuse.

International Orders

Fresh Western currently ships to select international markets and is working to expand availability.

For international returns:

  • The customer is responsible for the cost of shipping the merchandise back to Fresh Western.
  • Original outbound shipping charges are non-refundable once the order has shipped.
  • Duties, taxes, and other import charges are non-refundable.

For international exchanges:

  • The customer is responsible for shipping the original merchandise back to Fresh Western.
  • The customer is responsible for any applicable duties, taxes, or import charges associated with the exchange.
  • Fresh Western will cover the cost of shipping the approved replacement item back to the customer.

The free-return and accelerated-exchange benefits included with Corso Shipping Protection + Concierge Service apply only to domestic orders.

For international orders, Corso coverage is limited to applicable package-protection services, such as qualifying loss, theft, or damage in transit.

Gift Orders

Gift recipients may contact us to request an exchange. Because gift situations vary, these requests are handled individually.

Refunds are issued only to the original payment method. Fresh Western does not currently issue store credit in place of refunds.

Questions?

Need help? We're here for you. Drop us a note either:

Via email: howdy@freshwestern.com

Via phone: +1 (469) 567-9335

We've got real people here to help real people. Include as much detail as possible, and we'll do our best to resolve, explain, and/or assist as quickly as we can.